Billow's Tree & Landscape, LLC ("Billow's," "we," "us") runs this website. This policy explains what information we collect when you use the site, call or text us, or ask for an estimate, and what we do with it. We do not sell your personal information.
Information we collect
Information you give us
- Contact details: your name, phone number, email address, and the job address or town.
- Job details: the service you need, a description of the work, whether you are a homeowner, business or municipality, and, for municipal requests, your organization and role.
- Calls, texts and emails you send us, including photos of the job.
- Billing details when you pay an invoice. Card payments are handled by our payment processor; we do not store full card numbers.
Information collected automatically
- Basic technical data such as your IP address, browser type, the pages you visit and the time of your visit, recorded by our website host in server logs.
- If we use analytics or advertising tools, they may set cookies or similar technologies to measure visits and the results of our ads. [TOOLS IN USE AT LAUNCH, e.g. Google Analytics, Google Ads, Meta Pixel: CONFIRM]
How we use your information
- To answer your request, schedule a walk-through, prepare an estimate and do the work.
- To send job updates, reminders, invoices and receipts, and to ask for a review after the job.
- To respond to storm and emergency calls.
- To keep records for accounting, insurance and legal purposes.
- To improve the website and understand which ads and pages bring in requests.
- To send occasional offers, only if you have agreed to receive them. You can opt out at any time.
Text messages
If you agree to receive texts, we use your mobile number to send messages about your request and our service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. The service providers that deliver our messages are not included in this restriction.
How we share information
We share information only as needed to run our business:
- With service providers that work for us, such as our website host, our customer management and messaging system, our phone and text provider, our email provider and our payment processor. They may use the information only to provide their services to us.
- When required by law, to respond to legal process, or to protect our rights, our customers or the public.
- As part of a sale, merger or transfer of our business, in which case this policy continues to apply.
We do not sell personal information, and we do not share it for other companies' marketing.
How long we keep information
We keep information for as long as we need it to serve you and to meet tax, insurance and legal requirements, then delete or de-identify it.
Your choices
- Texts: reply STOP to any message to stop receiving texts.
- Email: use the unsubscribe link in any marketing email.
- Cookies: most browsers let you block or delete cookies. The site still works without them.
- Access, correction or deletion: call or email us and we will help. Depending on where you live, you may have additional rights under state law, and we will honor them as required.
Security
We use reasonable safeguards to protect your information, including encrypted connections (HTTPS) for this website. No system is perfectly secure, so please do not send sensitive information such as card numbers through the website forms.
Children
This website is meant for adults. We do not knowingly collect information from children under 13.
Other websites
Our site links to other sites, such as Google and Facebook. Their privacy practices are their own.
Changes to this policy
If we change this policy, we will post the new version here with a new effective date.
Contact us
Billow's Tree & Landscape, LLC
993 Ridge Rd, Halifax, PA 17032
Phone: 717-743-5871
Email: [EMAIL ADDRESS: CONFIRM]